All goods and services are delivered to the address you indicated with your order.

If the items are in stock, the delivery time is 12 working days. If an item is not in stock, for example in case of a pre-sale promotion, the delivery time will be specifically stated on the product page. We also inform you about the delivery time in the order confirmation.

If we cannot deliver on time, we will always notify you before the expiry of the expected delivery period. We then agree on a new delivery period together with you. If we also fail to meet this second deadline, then you as a consumer may dissolve the agreement free of charge. We will then refund you within 30 days after dissolution. If we do not notify you before the expiry of the initially expected delivery date, then you as a consumer may immediately dissolve the agreement free of charge upon expiry of that period. We will then refund you within 30 days after dissolution.

Our shipments are always at our risk. So you don't have to worry about goods that are lost or damaged in the mail. However, if you return goods to us within 14 days of purchase because you would rather not keep them (see Article 4), you are responsible for the transport.

Defects must be reported as soon as possible and certainly within 4 days after delivery or after the occurrence of the defect at info@firstpersonapparel.com with attached photos of the packaging and damaged or non-conforming goods. When we talk about visible defects, we think, for example, of goods that were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered (visible defects).

We are not responsible for any consequential damage due to late delivery or non-delivery by our carrier. Our liability remains in any case limited to the value of the items that you demonstrate you have not received.