Terms & Conditions

We are:

Our general terms and conditions apply to all agreements with you as a customer. Certain conditions apply only to consumers (any natural person who acquires or uses products or services placed on the market exclusively for non-professional purposes). This will be clearly indicated.

We deliver internationally to the following countries: Andorra, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Guernsey, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Netherlands, Poland, Portugal, Romania, Serbia, Sweden, Switzerland, Slovenia, Spain, Svalbard and Jan Mayen, Slovakia, San Marino, Ukraine, United Kingdom, Holy See (Vatican City State). Should you wish delivery to another location, please contact us at info@firstpersonapparel.com. We will discuss the possibilities together to reach a potential solution.

To place an order, you must be at least 18 years old. If you are not 18, a parent or legal guardian must place your order. If we discover that a minor has placed an order, we may still refuse this order.

You can always find our general terms and conditions on our website. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale. However, we will ask you once more to expressly confirm that you have read and approved the general terms and conditions when placing an order. When you order online, we will additionally provide you with a copy of these general terms and conditions together with the order confirmation (or at the latest upon delivery) in a format that you can save or print.

If, in addition to these general terms and conditions, additional special conditions apply, the above also applies to the special conditions. If our general terms and conditions conflict with those special conditions, then you as a consumer can always invoke the most favorable text for you.

If an offer has a limited validity period or is subject to certain conditions, we will explicitly state this in the offer.

We always describe as completely and accurately as possible what we sell to you and how the ordering process will proceed. The description is in any case sufficiently detailed so that you can make a proper assessment. If we use images, these are a truthful representation of the offered goods and/or services. However, to err is human. If we have clearly made a mistake, we are not obliged to still deliver.

To purchase a product, you add the product to your shopping cart. Subsequently, you fill in your contact details, delivery details and billing details. Then you choose the method of delivery: delivery to your home or another address. At the last step, you receive an overview of your order, accept our general terms and conditions and confirm your payment by pressing the order button labeled "Pay Now". Once you have completed these steps, your order is final.

Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval for your payment transaction from the payment card issuer. If the issuer of your payment card refuses to consent to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

If you as a consumer purchase goods or services from us, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period starts from delivery (for the purchase of goods) or from the conclusion of the agreement (for the purchase of services). You can then return your order without payment of compensation and without having to give a reason (you pay the shipping costs yourself). There is no right of return on personalized or custom-made products.

You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the agreement. The costs of returning the goods are at your expense. We will indicate what the cost price is (or make an estimate if this cannot reasonably be calculated in advance). If the goods cannot be returned by post, we will collect them from you and no costs will be charged for this.

You can return the goods by post or courier.

We will refund the full purchase price within 14 days after we have received the goods back or until you have demonstrated that you have returned the goods, whichever occurs first. The refund includes the delivery costs, unless you chose a different delivery method than the cheapest standard delivery offered by us when placing your order. The refund will be made using the same payment method with which you paid.

During the first 14 days after delivery, we expect you to handle the order and packaging carefully. If you still want to be able to return the goods, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods (as you would be able to do in a store). For example, returned goods may be tried on, but not used. If you return the goods, this must be done with all delivered accessories, in the original condition, if possible together with the original packaging, and taking into account our instructions. If you go further than was necessary to assess the characteristics of the goods and the goods have thereby decreased in value, we may apply a proportionate reduction in value upon refund.

To exercise your right of withdrawal quickly and correctly, you can fill in the model form below and send it to info@firstpersonapparel.com. We will send you a confirmation of receipt of your withdrawal by email.

During the period stated in our offer, our prices do not change, except for price changes as a result of changes in VAT rates.

Our prices include all taxes, VAT, duties and services. You will therefore never face surprises.

We may decide to charge shipping costs on top of the purchase price. In that case, we will always notify you before you finalize your order.

We can only accept payment via the payment modules on our website.

We accept the following payment methods: American Express, Apple Pay, Bancontact, Google Pay, Ideal, Maestro, Mastercard and Visa.

To ensure secure online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and made unreadable when sent over the internet. You do not need special software to pay with SSL. You can recognize a secure SSL connection by the "padlock" in the bottom status bar of your browser.

We guarantee that our goods conform to your order and meet the normal expectations you may have of them, taking into account the product specifications. We also naturally guarantee that our goods comply with all Belgian laws as they exist at the time of your order.

Should the delivered goods nevertheless not conform to your order, then you as a consumer are entitled to the legal warranty of two years. This means that if you discover a hidden defect or fault within two years after delivery of the goods, you can have it repaired or replaced by us free of charge. Insofar as this is possible and reasonable, you have the choice between repair or replacement. Only when repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period, do you have the right to demand a price reduction or dissolution of the sales agreement.

All goods and services are delivered to the address you indicated with your order.

If the items are in stock, the delivery time is 12 working days. If an item is not in stock, for example in case of a pre-sale promotion, the delivery time will be specifically stated on the product page. We also inform you about the delivery time in the order confirmation.

If we cannot deliver on time, we will always notify you before the expiry of the expected delivery period. We then agree on a new delivery period together with you. If we also fail to meet this second deadline, then you as a consumer may dissolve the agreement free of charge. We will then refund you within 30 days after dissolution. If we do not notify you before the expiry of the initially expected delivery date, then you as a consumer may immediately dissolve the agreement free of charge upon expiry of that period. We will then refund you within 30 days after dissolution.

Our shipments are always at our risk. So you don't have to worry about goods that are lost or damaged in the mail. However, if you return goods to us within 14 days of purchase because you would rather not keep them (see Article 4), you are responsible for the transport.

Defects must be reported as soon as possible and certainly within 4 days after delivery or after the occurrence of the defect at info@firstpersonapparel.com with attached photos of the packaging and damaged or non-conforming goods. When we talk about visible defects, we think, for example, of goods that were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered (visible defects).

We are not responsible for any consequential damage due to late delivery or non-delivery by our carrier. Our liability remains in any case limited to the value of the items that you demonstrate you have not received.

In case of force majeure, we are not obliged to fulfill our contractual obligations. In that case, we can either suspend our obligations for as long as the force majeure situation lasts, or definitively dissolve the agreement. Due to force majeure, we do not owe you any compensation.

Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or untimely delivery by suppliers or other third parties engaged, ...

Our website, logos, texts, photos, names and all our communications in general are protected by intellectual property rights that belong either to us or to our suppliers or other rights holders.

It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc... without our prior and express written permission.

We naturally always hope that all our customers are 100% satisfied. If you nevertheless have complaints about our services, you can contact us via info@firstpersonapparel.com. We do everything we can to handle your complaint within 7 days.

To all agreements we conclude with our customers, regardless of their place of residence, exclusively Belgian law applies. If for reasons of international law another law applies, the interpretation of these general terms and conditions will primarily refer back to the Belgian Market Practices and Consumer Protection Act as included in the Code of Economic Law. In case of disputes, only the competent Belgian courts have jurisdiction, more specifically the court of Limburg, Hasselt Division.

As a consumer, you also have the option to resolve the dispute outside of court. You can contact the Consumer Ombudsman Service of the Federal Government for this purpose. It is competent to receive any request for out-of-court settlement of consumer disputes. It will in turn either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be/nl