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FAQ
Which payment methods can I use?
You can pay with Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.
To which countries do you ship?
We deliver worldwide. First Person Apparel orders are shipped with DHL, DPD or UPS.
What is the delivery time?
All information about the shipping times and rates we apply can be found on the following page: Shipping
I have not received my order, what should I do?
Did you not receive your order? Sorry to hear! After placing your order you will receive an order confirmation with the order number. The same day your order will be sent. Here you will receive an email with a track and trace to follow the package. Did you not receive this mail or is the status of your package unclear?
Please contact us at info@firstpersonapparel.com.
What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message toinfo@firstpersonapparel.comwith a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.