If you as a consumer purchase goods or services from us, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period starts from delivery (for the purchase of goods) or from the conclusion of the agreement (for the purchase of services). You can then return your order without payment of compensation and without having to give a reason (you pay the shipping costs yourself). There is no right of return on personalized or custom-made products.

You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the agreement. The costs of returning the goods are at your expense. We will indicate what the cost price is (or make an estimate if this cannot reasonably be calculated in advance). If the goods cannot be returned by post, we will collect them from you and no costs will be charged for this.

You can return the goods by post or courier.

We will refund the full purchase price within 14 days after we have received the goods back or until you have demonstrated that you have returned the goods, whichever occurs first. The refund includes the delivery costs, unless you chose a different delivery method than the cheapest standard delivery offered by us when placing your order. The refund will be made using the same payment method with which you paid.

During the first 14 days after delivery, we expect you to handle the order and packaging carefully. If you still want to be able to return the goods, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods (as you would be able to do in a store). For example, returned goods may be tried on, but not used. If you return the goods, this must be done with all delivered accessories, in the original condition, if possible together with the original packaging, and taking into account our instructions. If you go further than was necessary to assess the characteristics of the goods and the goods have thereby decreased in value, we may apply a proportionate reduction in value upon refund.

To exercise your right of withdrawal quickly and correctly, you can fill in the model form (Terms & Conditions) and send it to info@firstpersonapparel.com. We will send you a confirmation of receipt of your withdrawal by email.