First Person Apparel processes the following personal data in the context of its activities:
When you contact us via the contact form on our website
When you contact us via the contact form or by email, we process your name, email address and the content of your message. We only use this data to answer your question. It is retained for a maximum of three months.
When you as a customer place an order in our webshop
We process your contact details, delivery address, billing details, payment details, information about your order and any account details. This data is processed in the context of the performance of our agreement with you, namely the correct handling and delivery of your order. Your data is retained for up to two years after your last order. Billing data is retained for ten years in the context of our legal accounting obligations.
When you create a user account
If you choose to create a user account on our website, we process your name, email address, address, order history and other data that you actively share with us. This data is processed to increase your user convenience and is retained for up to two years after your last interaction with our platform. If you have not placed an order with us for 2 years, we will automatically delete your account after first sending you a warning email.
When you subscribe to our newsletter
We process your first name and email address and collect analytical data about the use of our newsletters. For existing customers, this is done based on our legitimate interest. For non-customers, this is done only based on your explicit consent. You can unsubscribe at any time via the link in our emails. The data is retained for up to two years after your last interaction.
When you follow us on social media
First Person Apparel uses social media accounts on Instagram, Facebook, TikTok and LinkedIn. If you follow us there or interact with us, we process your username, profile information and the content of your messages or comments. We do this based on our legitimate interest to be in touch with our community and to promote our products.
Customer quotes and testimonials
If you give us permission, we process your data to place "our customers testify" quotes or testimonials on our website. For this we use your first name, name, quote and photo. This data may be placed on our website and on our social media channels such as Instagram, Facebook, TikTok and LinkedIn. You can request us at any time to remove this data from our website and channels.
Event visitors
When registering for events, we process your contact details, language preferences and telephone number. If you have your data scanned at our events or scan it yourself, we also process your contact details. This data is not shared with third parties. This data is retained for a period of 6 months. We do not use this data for advertising purposes unless you have explicitly consented to this.
When you book retreats and incentives
Through our webshop you can also book retreats and incentives in Ibiza. For this we process your name, contact details, language preference and payment details. This data is processed to handle your booking correctly. Administrative data is retained for up to two years after the event, billing data for up to ten years.
About hosting, payments and security
Our webshop is built on the Shopify platform. Shopify processes your data as a processor on our behalf. Payments are made through secure payment providers such as Apple Pay, Bancontact, Paypal, Google Pay, etc. All payment communication is via a secure SSL connection.
Processing of supplier data
If you are a supplier, we process your supplier data. This typically includes your company data, contact details of your involved employees, financial and billing data. This data is provided to us by you as a supplier and processed in the context of the performance of our agreement. We retain this data in accordance with our accounting obligations for a period of 10 years.
When you contact our customer care
We may also process your personal data in the context of our customer care. This is the case, for example, when you submit complaints or compliments to us via our website, by email, letter or telephone, or when we conduct customer satisfaction surveys.
In these cases, we process, depending on the specific situation, your name, title, email address, telephone number, whether or not you are a customer, the content of your complaint or compliment, your answers to our satisfaction survey, your address details. The data we process in this context may vary depending on the situation, but we always ensure that we do not process more data than is strictly necessary in each specific situation.
The personal data you share with us in this context was obtained directly from you and we use it exclusively in the context of handling your complaint or compliment or in the context of our customer satisfaction, based on our legitimate interest to work on customer satisfaction and quality of service.
After handling your complaint or compliment or after processing your responses to our customer satisfaction surveys, we retain your data for another 6 months.
While visiting our website
When you visit our website, we ask your permission to place cookies and other trackers (see further in the chapter "Cookies" for more information about our use of cookies).
If you give us permission to place analytical cookies or trackers, we collect analytical information about your browsing behavior on our website, such as your IP address, your (limited) location data, your unique online ID, information about the device you use to visit our website, the website from which you clicked through to our website and your browsing behavior on our website. We do this to improve your user experience on our website based on your preferences.
If you give us permission to place marketing cookies, we can register your actions as a website user to measure the effectiveness of an advertisement and to show you targeted advertisements.
More information about cookies can be found in Article 6 of our privacy policy.